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Your stay at The Vale Hospital

Admission to the hospital

You will receive a letter with information regarding your procedure, and the date and time at which you should arrive at the hospital (your admission time). It is important that you follow any instructions that you may have been given prior to your admission, and that if you have any queries prior to coming in for your treatment you contact us at The Vale Hospital.

On arrival, please report to the reception desk in the main foyer, where a receptionist will be waiting to greet you. Where applicable, please ensure you bring any financial information or health insurance details with you.

If you have been unwell with any of the following: common cold, flu symptoms, vomiting, diarrhoea; then please advise the hospital prior to your arrival.

Please remove any nail varnish or make up prior to your arrival at the hospital. If you have acrylic, gel or false nails of any type these will also need to be removed.

Please ensure you bring any appropriate previous correspondence or scans (e.g. Xrays) with you to the hospital.

Patient information

If the patient information that you have received does not answer any questions you may have regarding your treatment or stay, please ensure you ask a member of staff who will be able to assist you.


If you are taking medication of any kind (whether prescribed by your GP or bought in a chemist/health shop) it is essential that you bring this with you in to hospital in the original labelled containers, and advise the nursing staff of these. Once you have been admitted in to the hospital, any prescribed medication will be administered by our nursing staff. This applies to you even if you are having a day-case procedure.


We can arrange for your prescriptions to be waiting for you on the day of your discharge.

Discharge from the hospital

Your consultant will advise you when you can be discharged from the hospital.

Please ensure you have the following with you when leaving the hospital:

  • All prescriptions
  • All personal belongings including any medication you brought with you to the hospital

Your GP will be sent a discharge letter. If you need us to arrange a taxi for you, please advise a member of the Ward staff who will be happy to assist.

Infection control

Infection control is of paramount importance to us, and we ask our patients to share this responsibility. We request that all patients and visitors wash their hands on entering and leaving the hospital.

We advise that where possible young children are not brought in to the hospital. If you have been a patient in any other hospital within the last 3 months, we ask that you advise a member of nursing staff.

More Patient and Visitor information:

If you have any queries that are not answered by the information provided on this website, please contact us on 029 2083 6700 and we will do all we can to help.

Request an outpatient consultation appointment at The Vale Hospital, near Cardiff

Booking an appointment at The Vale Hospital is simple. Contact us with any queries or to make a consultation appointment.

Find out more about our specialist consultant surgeons

Find a consultant practicing at The Vale Hospital.

Vale Healthcare private clinic and hospital facilities

Find out more about other Vale Healthcare facilities including the Cardiff Bay Clinic and Vale Physiotherapy Clinic, Hensol.